Refund Policy

At WebAiro.com, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase. Due to the nature of digital products, we have specific guidelines regarding refunds.

1. Digital Product Policy
All websites sold on WebAiro.com are digital products. Once a website has been delivered (including access credentials, files, or any installation), it is considered “used” and non-returnable. Therefore, we do not offer refunds for completed purchases unless specifically stated otherwise.

2. Refund Eligibility
Refunds may be considered under the following conditions:

• The product was not delivered.
• You did not receive access to the website within 72 hours of purchase.
• A critical technical issue exists that cannot be resolved by our support team.

3. Non-Refundable Situations
Refunds will not be issued in the following cases:

• You change your mind after purchase.
• You made the purchase by mistake.
• You do not have the required technical knowledge to manage the website.
• You fail to provide necessary information for website transfer or setup.

4. Custom Orders & Services
Payments for custom website development, web hosting, design work, domain registration, or installation services are non-refundable once the work has started.

5. Chargebacks
We strongly advise you to contact our support team before initiating a chargeback. Unauthorized chargebacks will result in permanent account suspension and revocation of access to all products.

6. Contact Us
If you believe you are eligible for a refund under the terms above, please contact our support team at:

📧 Email: support@webairo.com or Open a request
📅 Response Time: Within 12–48 business hours